Terms of Service

These Terms of Service (Terms) are a binding agreement between you and Mine-Pro, including its owners, affiliates, licensors, service providers, officers, employees, and agents (collectively, Mine-Pro). They govern access to the Mine-Pro websites, applications, mobile or installed experiences, APIs, reports, and related services (the Service).

By checking the separate Terms of Service checkbox and clicking Accept and continue, you confirm that you had an opportunity to read and retain these Terms, consent to transact electronically, and intend your electronic action to serve as your signature. If you do not agree, do not use the Service. Your organization may have a separate order form or enterprise agreement; that signed agreement controls only where it expressly conflicts with these Terms.

You must be at least 18 years old and legally able to enter this agreement. If you use the Service for an employer, mine operator, contractor, or other organization, you represent that you are authorized to use the Service for that organization and to submit the information you provide. Organization administrators are responsible for authorizing users, assigning roles, maintaining accurate access, and promptly disabling access that is no longer appropriate.

Mine-Pro grants the customer a limited, non-exclusive, non-transferable, revocable right for its authorized users to use the Service during the paid or authorized subscription term for the customer's internal operations. You must protect account credentials and offline PINs, use only your own account, provide accurate information, and notify Mine-Pro or your administrator of suspected unauthorized access. Activity performed through your account may be attributed to you unless you promptly report compromise.

You may not reverse engineer the Service except where law cannot prohibit it; bypass security, tenant isolation, acceptance, licensing, or access controls; probe or disrupt the Service; upload malware or unlawful material; scrape or resell the Service; impersonate another person; falsify safety, training, inspection, production, equipment, or compliance records; or use the Service to violate law or another person's rights.

As between the parties, the customer retains ownership of data submitted to the Service. The customer grants Mine-Pro a worldwide, non-exclusive license to host, copy, transmit, process, display, back up, analyze, and otherwise use that data as necessary to provide, secure, support, improve, and comply with law regarding the Service. The customer represents that it has all rights and notices required to provide the data, including employee, contractor, safety, health, training, location, equipment, and operational information.

The customer controls the content, accuracy, lawful basis, retention decisions, user permissions, and operational use of customer data. Mine-Pro may create and use aggregated or de-identified information that does not reasonably identify the customer or an individual. Any promotional use of identifiable customer data requires a separate express authorization and is not granted merely by accepting these Terms.

Mine-Pro is a recordkeeping and workflow tool. It is not a mine operator, independent contractor performing mine work, safety professional, engineer, attorney, medical provider, competent person, certified person, or regulatory agency. It does not control a workplace, equipment, workers, production, hazards, training, examinations, emergency response, or regulatory compliance.

The Service does not replace workplace examinations, pre-shift inspections, competent-person or certified-person determinations, task training, hazard correction, lockout/tagout, equipment manuals, engineering controls, emergency procedures, MSHA or OSHA requirements, collective-bargaining obligations, or professional judgment. The mine operator, employer, contractor, supervisors, and individual workers remain solely responsible for legal duties and safe operations. Never delay stopping work, removing equipment from service, warning others, obtaining emergency help, or reporting a hazard because of the Service.

Users and their organizations must review and verify all entries, imports, optical-character-recognition results, artificial-intelligence outputs, calculations, tonnage conversions, alerts, dashboards, recommendations, reports, PDFs, emails, timestamps, classifications, and regulatory forms before relying on, submitting, distributing, or acting on them. Default assumptions, including tons per load, are estimates unless verified against authoritative source records. The person who signs or submits a record remains responsible for its accuracy and completeness.

Offline features depend on the device, browser, operating system, storage availability, encryption credentials, prior authorization, and later connectivity. Queued data may be delayed, duplicated, conflicted, rejected, corrupted, or lost because of device loss, storage eviction, software defects, connectivity, third-party outages, user action, or events outside Mine-Pro's reasonable control. Users must confirm synchronization and final server receipt. The customer must maintain independent procedures and copies required for safety, payroll, production, legal, insurance, and regulatory purposes.

Mine-Pro may change, suspend, maintain, or discontinue features and does not promise uninterrupted, error-free, or permanently available operation. Emergency and safety-critical communications must use independently verified channels, not the Service alone.

Fees, licensed-user limits, billing intervals, implementation charges, renewal terms, and payment obligations are stated at checkout or in an order form. Except where required by law or expressly stated otherwise, fees are non-refundable. The customer is responsible for applicable taxes other than taxes on Mine-Pro's net income. Mine-Pro may suspend paid features for nonpayment after any required notice. Cancellation stops future renewal but does not erase accrued obligations or automatically require deletion of records subject to retention or legal requirements.

Mine-Pro and its licensors own the Service, software, designs, documentation, templates, trademarks, and all related intellectual-property rights other than customer data. No rights are granted except the limited right to use the Service under these Terms. If you provide ideas or feedback, you grant Mine-Pro a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation, without identifying you or disclosing confidential customer data.

The Service may interoperate with hosting, authentication, payment, email, mapping, artificial-intelligence, file-storage, app-store, or other third-party services. Those providers are governed by their own terms and may change or fail independently. Mine-Pro is not responsible for third-party products, content, acts, omissions, availability, or data handling beyond responsibilities that applicable law cannot exclude.

Each party will use reasonable care to protect the other's nonpublic confidential information and will use it only to perform or receive the Service, except information that is public without breach, independently developed, rightfully received, or required to be disclosed by law. No security measure eliminates all risk. The customer is responsible for device security, access administration, exports, downloaded files, and secure handling after data leaves the Service.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE. MINE-PRO DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, SECURITY, AVAILABILITY, REGULATORY COMPLIANCE, AND RESULTS. MINE-PRO DOES NOT WARRANT THAT THE SERVICE WILL PREVENT INCIDENTS, INJURIES, CITATIONS, PRODUCTION LOSS, EQUIPMENT DAMAGE, DATA LOSS, OR LEGAL LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MINE-PRO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, PRODUCTION, USE, GOODWILL, OR BUSINESS; PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM WORKPLACE OR EQUIPMENT OPERATIONS; REGULATORY PENALTIES; OR LOSS, CORRUPTION, DELAY, OR DISCLOSURE OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MINE-PRO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS OR THE FEES ACTUALLY PAID TO MINE-PRO BY THE CUSTOMER FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT FIRST GIVING RISE TO THE CLAIM. THESE LIMITS APPLY REGARDLESS OF THEORY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THEY DO NOT LIMIT LIABILITY THAT CANNOT LAWFULLY BE LIMITED, INCLUDING LIABILITY FINALLY DETERMINED TO RESULT FROM MINE-PRO'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD.

The customer organization will defend, indemnify, and hold harmless Mine-Pro from third-party claims, damages, penalties, fines, judgments, settlements, and reasonable legal fees arising from customer data; the customer's or its users' operations, equipment, workplace, employment, regulatory duties, or use of the Service; unauthorized or unlawful use; or breach of these Terms, except to the extent finally determined to have been caused by Mine-Pro's gross negligence, willful misconduct, or fraud. This section does not require an individual employee to indemnify Mine-Pro merely for performing assigned work within authorized use.

Mine-Pro may restrict or suspend access to protect users, data, the Service, or third parties; investigate suspected misuse; comply with law; or address nonpayment or material breach. Upon termination, the license ends. The customer should export required records before termination. Mine-Pro may retain or delete data according to the applicable agreement, documented retention settings, backup cycles, legal holds, and law. Sections that by nature should survive—including ownership, disclaimers, liability limits, indemnity, disputes, and record of acceptance—survive termination.

Texas law governs these Terms without regard to conflict-of-law rules, and the United States Federal Arbitration Act governs any agreement to arbitrate contained in a separate signed order. Unless a separate signed agreement requires arbitration, exclusive venue for a dispute relating to these Terms or the Service lies in the state courts located in Tarrant County, Texas, or the United States District Court with jurisdiction over Tarrant County, and each party consents to personal jurisdiction there. Nothing prevents either party from seeking temporary injunctive relief to protect security, confidential information, or intellectual property.

Mine-Pro may update these Terms prospectively. When a material update requires renewed agreement, the Service will block authenticated use until the user affirmatively accepts the new version. The acceptance record will identify the version and time. Notices may be delivered in the Service, by email, or through an organization administrator. You may download or print the current documents from the public legal pages.

You may not assign these Terms without Mine-Pro's written consent; Mine-Pro may assign them with a merger, reorganization, asset transfer, financing, or by operation of law. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be narrowed to the minimum extent necessary and the remainder continues. These Terms, the Limited Liability Release, the applicable order form, and referenced policies are the complete agreement about the Service.